Better understand others around you (EQ3)
Social awareness is the ability to sense and understand the emotions, needs and concerns of others, to read organisational life and build networks, and to recognise and meet customer needs. Why is this important? Because humans..
Taking control of your own emotions (EQ2)
Emotional Intelligence (or EQ) has four key elements: self-awareness; self-regulation (management of your own responses and reactions); social awareness (understanding what others might be feeling) and social skill...
Dealing with “difficult” colleagues
We have all come across “difficult” colleagues in the workplace, whether they anger quickly, are abrasive, have limited communication skills, or just lack self-awareness. Their behaviour is within the realm of acceptability but our...
Four steps to improve your Emotional Intelligence (EQ1)
Emotional Intelligence (or EQ) has four key elements: self-awareness; self-regulation (management of your own responses and reactions); social awareness (understanding what others might be feeling); and social skill (managing relationships and effective...